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Alpenglo Labs Help Center

Photo Collage Support

Questions, bug reports or feature ideas. We read every message.

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Contact us

We usually reply within two business days.

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Email Support [email protected]

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To help us help you faster, please include:

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Your iPhone or iPad model and iOS version

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The app version (in the App Store listing under Version History)

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What you expected to happen, and what happened instead

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A screenshot, if you can

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Instant Answers

Common questions

help FAQ

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The app can't see my photos

Open Settings → Privacy & Security → Photos, choose Photo Collage, and select Full Access. If you chose Limited Access, only the photos you picked are visible.

tune Settings → Privacy → Photos

save

My collage didn't save

Saving needs permission to add to your library. Check the Photos permission above, and make sure your device has free storage.

check_circle Library Permission • check_circle Storage Space

refresh

Something else isn't working

Try closing and reopening the app, and make sure you're on the latest version from the App Store. If it still happens, email us.

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